Last Modified: [*]2026
Your privacy is important to us.
Starii Innovation Pte. Ltd. and its affiliates (“we”, “us” or “our”) are dedicated to protecting the privacy of our users (“users” or “you”). This Privacy Policy (this “Policy”) is meant to explain our practices regarding how we collect, store, use, manage and protect your user information (including your personal information) as a controller and/or business under applicable data protection laws during your use of Hopola including all its features (our “Services”). For the purpose of this Policy, the term “affiliates” shall mean any entity which directly or indirectly controls, is controlled by, or is under common control with Starii Innovation Pte. Ltd. For the purpose of the foregoing, “control” shall mean (i) the direct or indirect ownership of more than 50 per cent of the outstanding voting securities or capital stock of such entity or other comparable equity or ownership interest, or (ii) the control of management decisions and economic interests of the entity by way of contractual arrangements.
Please note that the scope of this Policy is limited solely to your user information (including your personal information) collected or received by us when you are using our Services. In this Policy, “personal information” refers to any information or combination of information that can be used to identify, contact or locate an individual to whom the collected information pertains.
IF YOU ARE A USER LOCATED OUTSIDE THE EU/UK, BY USING OUR SERVICES, YOU ARE AGREEING TO THIS POLICY AND THE COLLECTION, USE, PROCESSING, RETENTION, DISCLOSURE AND SHARING OF YOUR USER INFORMATION, INCLUDING YOUR PERSONAL INFORMATION, IN THE MANNER PROVIDED IN THIS POLICY, TO THE EXTENT PERMITTED UNDER APPLICABLE LAWS. IF YOU DO NOT AGREE WITH ANY OF THE TERMS OF THIS POLICY OR ANY SUBSEQUENT CHANGES TO THIS POLICY, PLEASE DO NOT USE OUR SERVICES.
Please note that it is mandatory for you to provide certain categories of data (as specified at the time of collection) when using our Services. In the event that you do not provide any or sufficient data marked as mandatory, we may not be able to complete the registration process or provide you with our Services. Also, please note that, unless we define a term in this Policy, all capitalized terms used in this Policy have the same meanings as in our Terms of Service. So, please make sure that you have read and understand our Terms of Service.
If you have any questions regarding this Policy or any privacy-related matters, please contact our Data Protection Officer via email at compliance@starii.com (please quote “Hopola” in your email title) or via registered mail at 9 Raffles Place, #26-01, Republic Plaza, Singapore 048619 (attention: Legal Department, Starii). Please note that for all other enquiries, feedback, suggestions and/or complaints not related to privacy or intellectual property infringement (including but not limited to any cancellation of subscription, payment disputes, refund requests and technical support of Hopola), you should contact us via email at support@hopola.ai. If your email is sent to an incorrect email address, relating to an incorrect subject matter, it may lead to a potential delay or failure in processing your requests properly.
In order to provide and improve our Services, we will collect and process your personal information and user information in accordance with this Policy. If you do not provide this information, we may be unable to provide you with our products or Services. You should ensure that all personal information and user information submitted to us is complete, accurate, true and correct. Failure on your part to do so may result in our inability to provide you with all or some of our Services.
When you use our Services, we might recommend you sign up for an account with us to take full advantage of our Services and all their features. When you create an account, we will collect the following information that can be used to identify you or provide our Services to you:
Anyone can access our Services, but there are certain services that require a subscription fee, such as accessing to our premium content and enjoying advertisement privileges (“Subscription Service”). If you choose to make a purchase on our Subscription Service, we will collect certain personally identifiable information, such as your device ID. A third-party app store and/or payment processor may receive, access or use your financial information and billing address for the purpose of processing transactions and renewals. If you purchase content or sign up for Subscription Services through a third-party app store and/or payment processor, you should refer to that third party’s terms for information on how it maintains and uses personal financial information for all purchases. For the avoidance of doubt, we will not collect any financial information from you.
When you use our Services on your device, we may collect information about your device, including Android ID, Universally Unique Identifier (“UUID”), User ID (“UID”), Identifier for Advertising (“IDFA”) and Identifier for Vendor (“IDFV”), Open Anonymous Device Identifier (“OAID”), Google Advertising ID (GAID), International Mobile Subscriber Identity (IMSI ), Integrated Circuit Card Identifier (ICCID), Mobile Equipment Identifier (MEID), the type of device you use, operating system version, and resolution, which will be used by us for statistical and/or analytical reasons, including without limitation to improve our technical functionality, server load-balancing, analysis of technical data relating to your device so as to optimize our Services and graphics adaptation.
As stated below in the “Location Information” section, we may collect your location-based information from your device if you choose to share it with us. If you subsequently wish to stop sharing Location Information, you may do so at any time by editing the relevant setting on your device.
We use analytics software to allow us to better understand and improve the functionality of our Services. Such software may record information such as how often you use the application/website, the events that occur within the application/website, aggregated usage, performance data, and where the application/website was accessed from.
When you use our Services, we may collect information about the network you use, including the name of the operator and the type of network, so as to understand the distribution of operators and networks used by our users. In addition, we may collect information such as the name of the WiFi network to which you connect, the location of the WiFi network, and the duration of your WiFi connection to understand the environment under which you prefer to use our Services.
We may collect your location-based information from your device if you choose to share it with us.
This information will help us understand user distribution and usage scenarios and allow us to provide users with the correct version of our application/website, and improve our Services. Unless we obtain your consent, location data WILL NOT BE ACQUIRED or USED to identify you individually. Except as otherwise provided in this Policy, we will not share this Location Information with any third parties. If you no longer wish to allow us to collect or use such information, you may turn off your Internet access, or disable our access to information about your network, and device. Please note that we may still continue to receive some Location Information, such as your IP address and system time zone, as a result of you using our Services.
When you use some of our Services, including generating and browsing certain content, we will automatically collect certain relevant log information stored in our Services (“Log Information”). Log Information may include (i) details on when and how often you use our Services, (ii) device statistics, including critical operation paths, errors, crashes, language and time zone. This Log Information is used to improve our Services and is NOT USED to identify our users individually.
By choosing to use the cloud editing feature of our Services, you understand and agree that we must upload your photos/videos to our server for processing before returning processed photos/videos to you for the purposes of providing such service to you and continuous optimization and that we will also receive the EXIF data about your photos (EXIF data may contain GPS coordinates where photos were taken and processed, equipment type, ISO and information about the front and rear cameras and creation time, depending on the equipment manufacturer) for the purpose of further optimizing our Services, such as providing a better match of photo effects to your equipment. By enabling the camera and/or allowing access to photos/videos on your device by us, you agree that we may access, collect and/or use your photos/videos for editing.
By enabling the microphone, you agree that we may collect your voice data (i.e. audio clips or recordings of your voice) for video editing. We will not use your voice information for advertising purposes. You can turn off our access to your microphone on your device at any time using the operating system settings on the device or by muting the microphone on your devices.
Metadata refers to technical data associated with user content. Put simply, metadata is data that describes data. For example, metadata can describe the analysis results of facial features, gender, age of the characters in photos and other elements contained in photos, which are generated and tagged by the computer algorithm and artificial intelligence. When you use our Services, we will use photo metadata to provide you with certain features including “Facial Recognition”, “Key-Points Recognition”, “Region Segmentation”, “Content Tags” and other custom features based on a combination of these basic features. We may use your photo metadata to provide you with more suitable filters and better photo effect when our application/website processes your photos; we may also make use of the metadata to serve up a more contextually relevant products or services to you.
In order to provide certain Services, apart from utilizing metadata as mentioned above, we may collect your facial feature information (including but not limited to facial images) and use face recognition technology to recognize faces in photos and camera experiences. We may detect and use facial marks to provide face recognition contents and facial manipulation features. Our Services may utilize calculation results of certain AR technologies in relation to depth of facial mapping information, which may require to use your facial recognition features in order to ensure the face image processing effect and perform feature analysis using the algorithm. The information we collect will not be used for identifying a specific person, and is used to provide the mentioned features only. When the content recommendation is finished or upon the closing of the application/website, the facial mapping information is discarded. This information is not shared with any third parties.
We will neither use the results for other purposes, nor capture any data in the file nor upload data to the server for recording purposes.
We use “cookies” that store and retrieve information of user’s usage from time to time provide customized Services for each user. Cookies are small amounts of information that the server uses to operate the app/website, sends to the user’s device and are also stored on the hard disk in the user’s device. You may refuse the installation of cookies. Information collected may include information about your Internet Protocol (IP) address, browser type, Internet Service Provider (ISP), referring and exit pages, your operating system, dates and timestamps, and clickstream data.
Purpose of use of cookies: Cookies are used to provide information optimized for each user by identifying the visit to and use type of each service and website that the user has visited, popular search terms, secure access status, etc.
Installation, operation and refusal of cookies: A user may refuse the installation of cookies by sending an email to compliance@starii.com (please quote “Hopola” in your email title) or click on the pop-up banner at the bottom of the page when you first visit our website.
If a user refuses to store cookies, he or she may experience difficulties in using customized Services.
When you use ChatGPT or other similar integrated features in our Services, we may collect and process personal information that is included in your text inputs and the generated outputs.
We and our third-party service providers may include advertisements within our Services, and with your consent, we may collect and use information about you such as your Advertising ID, geographic location and IP address for the purpose of delivering and tracking these advertisements. If your device does not have Advertising ID, we may use other persistent identifiers. We use the above information to help us better count, track and provide advertisements based on suitability, language, geographic location and other details. If you wish to opt out of interest-based advertising, you may opt out by sending email to compliance@starii.com (please quote “Hopola” in your email title). Please note you will continue to receive generic ads after you opt out of interest-based advertising.
We may use your personal information, such as your email address or other contact details, to send you marketing communications, promotions, and offers about our products or services. These communications may include newsletters, special offers, or other information that we believe may be of interest to you. You have the right to opt out of receiving marketing emails from us at any time. Each marketing email we send will include a link to unsubscribe or manage your preferences. We are committed to complying with all applicable laws and regulations regarding direct marketing and take your privacy seriously. If you have any questions about how we use your data or would like to exercise your rights, please contact us at compliance@starii.com.
Our Services provided to you may contain our service provider’s Application Programming Interfaces (APIs) or Software Development Kits (SDKs), which may have tracking tools of such service providers. These third parties may use cookies, APIs and SDKs on our Services and collect and analyze user information. In addition, some third-party SDKs may allow advertisers to collect information in order to provide content that is more relevant to you. Third parties may access your information such as your device identifiers, region (defined as the location where a given language is used), location information and IP address under their respective privacy policies. If you want to know more about such third parties, you may send an email to compliance@starii.com (please quote “Hopola” in your email title).
When you contact us (including but not limited to our customer support team and Data Protection Officer), we collect the data you provide to us, for example, your contact details (e.g. email address and/or telephone number).
We may also collect other information which is not related to your identity. For example, we may collect information on the type and version number of your operating system to better understand system upgrades, and we may collect information on your system language for the purpose of language adaptation. If we choose to collect such information, we will do so for the purpose of improving our Services provided to you.
In addition to the uses listed above, we collect and use your user information and personal information for the following purposes:
We may share your information with third parties who provide services on our behalf to help with our business activities. These services may include:
We will not share with or disclose to third parties (other than our service providers) your personal information in whole or in part except for the purposes of:
We will only collect and process personal information where we have lawful bases and we typically rely on one of the following four legal bases:
If you have questions about the lawful bases on how we process your personal information, please contact us at compliance@starii.com (please quote “Hopola” in your email title).
Our Services may contain links to other websites and services. In addition, other websites and services may reference or link to our Services. These other domains and websites are not controlled by us, and we do not endorse or make any representations about third party websites or services. We encourage our users to read the privacy policies of each and every website and service with which they interact. Visiting these other websites or services is at your own risk.
We will take reasonable measures to prevent the loss, improper use of, unauthorized access to or disclosure of information. For example, some of our Services will use encryption techniques (such as SSL) to protect your personal information. However, you understand and accept that (in the Internet industry) even though we take reasonable security measures, we cannot always guarantee that your information is 100% secure. You understand and accept that we cannot ensure or warrant the security of any information you provide to us. We do not accept liability for unintentional disclosure. Further, you understand and accept that the system and communication network used by you to access our Services may fail due to factors beyond our control.
We will take all reasonable and appropriate technical measures to ensure that you can access, update and correct your personal information or other personal information provided to us by you when using our Services. Before you access, update, correct or remove such personal information, we may verify your identity in order to protect the security of your account.
Subject to applicable laws, rules and regulations and the fulfillment of our business or legal purposes, we will delete your information (including your personal information) promptly upon your termination of your account with us.
In accordance with applicable law, you may have the right to: (i) request confirmation of whether we are processing your personal information; (ii) obtain access to or a copy of your personal information; (iii) receive an electronic copy of personal information that you have provided to us, or ask us to send that information to another company (“right to data portability”); (iv) object to or restrict our uses of your personal information; (v) seek correction or amendment of inaccurate, untrue, incomplete, or improperly processed personal information; (vi) withdraw your consent; and (vii) request erasure of personal information held about you by us, subject to certain exceptions prescribed by law.
If you wish to exercise your rights, you may send an email to compliance@starii.com (please quote “Hopola” in your email title) or mail your request to 9 Raffles Place, #26-01, Republic Plaza, Singapore 048619 (attention: Legal Department, Starii). We will process your request in line with applicable laws within a reasonable period of time after receiving your email or mail, and will cease collecting, using and disclosing your personal information thereafter, subject to certain exceptions prescribed by law. To protect your privacy, we will take steps to verify your identity before fulfilling your request. Please note that if you withdraw your consent or delete your personal information, your use of some of our Services may be affected.
California residents have the right not to receive discriminatory treatment by us for the exercise of their rights conferred by the California Consumer Privacy Act.
We will not knowingly collect or request personal information from children under 16 (or any other age stipulated by law applicable to your region). If you are under 16, please do not send your personal information to us, including but not limited to your name, address, phone number or email address. If you believe we may have any information about children under 16 (or any other age stipulated by law as children applicable to your region), you may send an email to compliance@starii.com (please quote “Hopola” in your email title) or send a registered mail to 9 Raffles Place, #26-01, Republic Plaza, Singapore 048619 (attention: Legal Department, Starii). If we learn that we have collected personal information from children under 16 (or any other age stipulated by law applicable to your region), we will promptly take steps to delete such information and terminate the associated account.
Depending on the jurisdiction in which you are a user of, and subject to the special rules and policy of such jurisdiction as stated in this Policy, you understand and agree that all information collected via or by us may be transferred, processed, and stored anywhere in the world, including but not limited to, the Hong Kong Special Administrative Region of the People’s Republic of China (“Hong Kong”), Japan, South Korea, Singapore, the United States, the European Union, in the cloud, on our servers, on the servers of our affiliates, or the servers of our service providers, in order to provide our Services.
This Policy is established, comes into force, and will be enforced and interpreted under the laws of Hong Kong, without regard to its conflict of law provisions. Any disputes arising hereunder will also be resolved in accordance with the Terms of Service. We do not represent or warrant that this Policy complies with the privacy law of any jurisdiction. Therefore, you should not interpret this Policy in accordance with such law.
You agree that we may update this Policy according to relevant laws and regulations or based on our business decisions, and you agree to be bound by any such revisions hereto. We will post any significant changes to this Policy on Hopola or notify you by other means as required by law.
Note: The full document contains specific addendums for users in the EEA/UK, Japan, South Korea, USA, Brazil, and Vietnam. Please refer to the complete official document for jurisdiction-specific rights and disclosures.